Returning an article bought in the online shop is possible, if it meets the following conditions:
- within 14 days after receiving the original purchased article
- not damaged
- in the original packaging (including label, accessories and associated documents)
- maximum 1 return per purchase
www.afvandevorst.be reserves itself the right to refuse to refund the corresponding amount of the returned item, if it is suspected that the articles are already used or damaged by debt different than www.afvandevorst.be or the supplier of the delivery.
You want to return an article? We will ask you to follow the following instructions so that we can process your return in the most effective way.
- notify our customer service centre by e-mail (contactform) that you wish to return an item
- you will receive instructions and a return document via e-mail
- mention the article and the reason for the return on the return document
- attach the order confirmation you received by e-mail and the return document to complete the package
- send the article to the return address, the shipping costs are your responsibility
- after the receipt and approval by A.F.Vandevorst , A.F.Vandevorst will send you a receipt by e-mail
- when your returned article has been approved by A.F.Vandevorst , A.F.Vandevorst will refund your order
Returns are only possible via the online shop of AF Vandevorst !
When will I receive my refund?
In case you did not mention a bank account number, you will receive a gift voucher valid for 6 months.
The voucher is only valid on the online shop via www.afvandevorst.be.
In case you did mention a bank account number, the refund will be transferred within 14 working days.
Shipping costs for returned articles are your responsibility.
Non-stamped shipments or COD shipments will be refused.